Questions about FormVault? We respond within 1 business day.
Whether you're an athletic director evaluating FormVault for your school, a district administrator with compliance questions, a partner interested in our referral program, or a developer with an integration question — we want to hear from you. FormVault is a small team and we read every message. We don't route to a support ticket system and forget about you. Real responses from the people who build the product. Prefer email? Reach us directly at hello@formvault.net — same response time, no form required.
We respond to every inquiry within one business day, Monday through Friday. If you reach out on a Friday afternoon, expect a reply Monday morning. We track every open inquiry and follow up proactively if we haven't heard back from you — we don't let messages fall through the cracks.
Your message goes directly to the FormVault team. No auto-responders, no canned replies. We'll actually read what you wrote. Responses come from a founder or core team member — not an outsourced support queue.
If your question is better answered with a walkthrough, we'll offer to schedule a 30-minute demo on the spot. No obligation. The demo covers live form building, submission collection, and key compliance features like FERPA-aligned data handling and permission controls.
Considering FormVault for your school? A demo is the fastest path to answers — we can walk through your specific use case, answer questions about setup, and talk through how other ADs in similar districts have rolled out the platform. Most demos run 30 minutes and end with a clear picture of whether FormVault is the right fit. No sales pressure, no commitment required.
Compliance is one of the most common topics we discuss with district administrators. Our team can provide detailed documentation covering how FormVault handles student data, where it is stored, who has access, how long it is retained, and how it meets FERPA obligations. If your district has a specific data use agreement or security review process, send us a message and we can work through it together.
Our trial is 60 days with no credit card required — you get full access to set up forms, invite staff, and collect student submissions before making any payment decision. If you have questions about upgrading, pricing tiers, district-wide licensing, or what happens to your data if you don't continue, reach out and we'll answer plainly and quickly.
Existing customers get priority response. If you're running into a form configuration issue, have a question about user permissions, need help with a specific workflow, or something is behaving unexpectedly — we want to know. Describe what you're seeing and what you expected, and we'll dig in. Support from the people who built it means faster resolutions and no ticket queue runaround.
If you work with K-12 schools as a consultant, trainer, reseller, or in any other capacity, our partner program lets you earn recurring commission on every school you refer. It's a strong fit for athletic consultants, SIS vendors, and booster club software companies — anyone whose clients overlap with ours. Commissions are recurring and percentage-based, paid for the life of the customer. Visit our partner program page to learn more about how commissions work and join the founding partner waitlist.
Fill out the form below and we'll get back to you within one business day. If you'd prefer to reach us directly, email hello@formvault.net. Either way, you're talking to the same small team — the people who actually build FormVault, not a support outsource. For urgent compliance or data questions, include “FERPA” in the subject line and we'll prioritize your message.